Protecting Our Valued Customers: Beware of Scam Calls and Texts Impersonating our Bank

By: Scott Willman, Fraud Squad Captain

At Iowa State Bank, we prioritize your financial security and confidence. We’ve developed a team of professionals equipped to prevent modern fraud. This blog edition is meant to warn you about scam calls and texts targeting our valued customers and community members, with fraudsters attempting to impersonate banks, law enforcement, or medical providers. Our goal is to raise awareness about scams impacting our community and provide you the guidance to stop it.

Iowa State Bank will never ask you to disclose sensitive information such as your account number, PIN, or online banking credentials over the phone or through text messages.

1. Be cautious of unexpected calls or texts: Scammers often use tactics to catch you off guard. If you receive a call or text claiming to be from Iowa State Bank that you were not expecting, exercise caution.

2. Verify the caller's identity: If you receive a suspicious call, do not provide any personal information right away. Instead, politely ask for the caller's name and department, and let them know you will call them back after verifying their identity. Use the official customer service number from our website or the back of your bank card to reach out to us directly.

3. Be wary of urgent or threatening messages: Scammers often create a sense of urgency or fear to prompt immediate action. They may claim that your account is compromised or that you need to update your information urgently. Remember, our bank will never ask you to provide personal details through email, text messages, or unfamiliar websites. If you receive such a message, do not click on any links, or provide any information.

4. Protect your personal information: Don’t share sensitive details such as your account number, Social Security number, or online banking credentials with anyone unless you have verified their identity and trustworthiness. Additionally, ensure that your computer and mobile devices have up-to-date antivirus and security software.

5. Report suspicious activity: If you suspect you have received a scam call or text impersonating our bank, please report it to our customer service team immediately. This will help us take appropriate action and protect other customers from falling victim to these scams.

Never hesitate to contact our customer service team directly with your questions or concerns. Your trust in Iowa State Bank is critically important to us, and with one phone call we’re ready to assist you in every possible way.  For other fraud protection tips, please refer to our page devoted to that on our website.

ISB Fraud Protection Page

Thank you for entrusting us to be your banking partner.

Sincerely, The ISB Fraud Squad

View all posts